:root{color-scheme:light;--bg:#e9e9e3;--surface:#fffef6;--ink:#242822;--muted:#5a6255;--line:#959b8c;--accent:#f2ef64;--soft:#f5f3bc;--warn:#713811;--warnbg:#ffe0bf;--good:#294f35;--goodbg:#d8eddb;font-family:'Segoe UI',Arial,sans-serif;color:var(--ink);background:var(--bg);font-synthesis:none}

*{box-sizing:border-box;scrollbar-color:var(--muted) var(--bg);scrollbar-width:thin}
body{margin:0;font-size:15px;line-height:1.5}
::selection{background:var(--ink);color:var(--accent)}
a{color:inherit;text-underline-offset:4px}
button,input,textarea,select{font:inherit;border-radius:0}
input,textarea{caret-color:var(--ink)}
:focus-visible{outline:3px solid #6245cd;outline-offset:4px}
h1,h2,h3,p{margin:0 0 12px}
h1,h2,h3{line-height:1.1;text-wrap:balance}
h2{font-size:23px;font-weight:800}
small{color:var(--muted);font-size:12px}
button,a,input,textarea,select{touch-action:manipulation}
button{display:inline-flex;justify-content:center;align-items:center;min-height:44px;padding:11px 17px;width:fit-content;border:1px solid var(--ink);background:var(--accent);color:var(--ink);font-weight:750;cursor:pointer;transition:transform 150ms ease-out,background 150ms ease-out}
button:hover{background:var(--soft)}
button:active{transform:scale(.98)}
button:disabled{opacity:.55;cursor:not-allowed}
button.secondary{background:transparent}
button.secondary:hover{background:var(--bg)}
input,textarea,select{width:100%;min-width:0;padding:12px;border:1px solid var(--line);background:var(--surface);color:var(--ink)}
input,select{min-height:46px}
input::placeholder,textarea::placeholder{color:var(--muted);opacity:1}
textarea{resize:vertical;line-height:1.6}
label{display:grid;gap:8px;font-size:13px;font-weight:650}
label small{font-weight:400}
form{margin:0}
main{max-width:1660px;margin:0 auto;padding:30px 32px 145px;min-width:0}
main:focus{outline:none}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}
.skip{position:fixed;top:8px;left:8px;z-index:30;padding:12px;background:var(--ink);color:var(--accent);transform:translateY(-180%)}
.skip:focus{transform:none}
.turno-masthead{display:flex;align-items:center;justify-content:space-between;gap:25px;background:var(--accent);border-bottom:2px solid var(--ink);padding:19px 32px}
.turno-wordmark{font-size:32px;font-weight:900;letter-spacing:-.04em;line-height:1;text-transform:uppercase;text-decoration:none}
.turno-sign{display:flex;align-items:center;gap:24px}
.turno-sign>span{border-left:1px solid var(--ink);padding-left:24px;font-size:12px;line-height:1.4}
.session{display:flex;align-items:center;gap:24px;font-size:12px}
.link-button{background:transparent;border:0;min-height:44px;padding:8px;text-decoration:underline;text-underline-offset:4px}
.topbar{display:flex;justify-content:space-between;align-items:center;gap:16px;min-height:48px;padding:8px 32px;border-bottom:1px solid var(--line);font-size:12px}
.badge,.status-pill,.item-count{display:inline-block;width:fit-content;padding:4px 8px;border:1px solid var(--line);background:var(--soft);color:var(--ink);font-size:11px;font-weight:650;overflow-wrap:anywhere}
.badge.neutral{background:var(--bg)}
.badge.attention{background:var(--warnbg);color:var(--warn)}
.turno-dock{position:fixed;bottom:18px;left:50%;transform:translateX(-50%);z-index:10;max-width:calc(100% - 36px);background:var(--surface);border:2px solid var(--ink);box-shadow:5px 5px 0 var(--ink);display:flex;align-items:stretch;padding:6px;gap:4px}
.turno-dock a{color:var(--ink);font-size:11px;font-weight:600;text-decoration:none;display:flex;flex-direction:column;gap:4px;align-items:center;justify-content:center;padding:8px 20px;min-height:63px;border:1px solid transparent;white-space:nowrap}
.turno-dock a>span{font-size:23px;height:25px;line-height:1}
.turno-dock a.active{background:var(--accent);border-color:var(--ink)}
.turno-dock a:hover{background:var(--soft)}
.pagehead{margin-bottom:32px}
.pagehead h1{font-size:50px;font-weight:850;letter-spacing:-.04em;margin-bottom:16px}
.pagehead p{color:var(--muted);max-width:70ch}
.dispatch-heading{display:grid;grid-template-columns:1fr auto;gap:28px;margin-bottom:24px;align-items:end}
.dispatch-heading h1{font-size:72px;font-weight:850;line-height:.94;letter-spacing:-.04em}
.dispatch-heading h1 span{display:block;font-size:25px;font-weight:550;margin-top:13px;letter-spacing:-.02em}
.dispatch-heading p{margin:20px 0 0;color:var(--muted)}
.dispatch-count{border:2px solid var(--ink);background:var(--surface);display:flex;align-items:center;gap:25px;padding:18px 24px;box-shadow:5px 5px 0 var(--ink)}
.dispatch-count b{font-size:65px;line-height:1;font-variant-numeric:tabular-nums;letter-spacing:-.04em}
.dispatch-count small{max-width:120px;color:var(--ink);font-size:13px}
.queue-stats{display:flex;flex-wrap:wrap;gap:20px;font-size:12px;color:var(--muted)}
.turno-line{display:flex;justify-content:space-between;align-items:center;gap:20px;margin:28px 0 12px}
.turno-line h2{font-size:13px;text-transform:uppercase;letter-spacing:.03em;margin:0}
.turno-line a{font-size:12px}
.dispatch-queue{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));border:1px solid var(--ink);margin-bottom:28px;background:var(--surface)}
.dispatch-ticket{padding:16px 18px;display:grid;gap:12px;min-width:0;border:1px solid var(--ink);text-decoration:none}
.dispatch-ticket.selected{background:var(--accent)}
.dispatch-ticket:hover{background:var(--soft)}
.ticket-number{font:12px Consolas,monospace}
.selected .ticket-number:after{content:'EN MESA';float:right;font:800 10px 'Segoe UI',sans-serif}
.ticket-name{font-size:16px;overflow-wrap:anywhere}
.ticket-topic{font-size:12px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow-wrap:anywhere}
.dispatch-ticket .badge{border-color:var(--ink);background:transparent;font-size:10px}
.empty{grid-column:1/-1;padding:45px 24px;color:var(--muted);text-align:center}
.empty h2{color:var(--ink)}
.panel{padding:26px;border:1px solid var(--ink);background:var(--surface);margin-bottom:24px;min-width:0}
.section-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:16px}
.section-heading h2{margin:0;overflow-wrap:anywhere}
.section-heading>div{min-width:0}
.eyebrow{font-size:11px;font-weight:750;letter-spacing:.03em;text-transform:uppercase}
.conversation-layout{display:grid;grid-template-columns:minmax(0,1fr) 350px;border:2px solid var(--ink);background:var(--surface)}
.chat-column{min-width:0}
.chathead{background:var(--ink);color:var(--surface);padding:18px 22px;display:flex;align-items:center;justify-content:space-between;gap:14px}
.chathead strong{font-size:17px}
.chathead small{display:block;color:#d0d5cb;margin-top:4px}
.chathead .badge{background:var(--accent);border-color:var(--accent)}
.messages{height:min(48vh,380px);min-height:240px;overflow-y:auto;padding:24px;background:#f0f0e8}
.bubble{width:fit-content;max-width:86%;padding:11px 14px;border:1px solid var(--line);margin-bottom:12px;background:var(--surface);overflow-wrap:anywhere}
.bubble.outbound{margin-left:auto;border-color:var(--ink);background:var(--soft)}
.bubble div{display:flex;justify-content:space-between;gap:20px;font-size:10px}
.bubble p{white-space:pre-wrap;margin:6px 0;font-size:14px}
.bubble small{font-size:10px}
.composer{padding:22px;border-top:1px solid var(--ink)}
.composer:not(:has(form)){display:none}
.composer form{display:grid;gap:12px}
.composer textarea{min-height:100px;max-height:300px}
.composer button{justify-self:end;width:fit-content}
.action-column{padding:26px;border-left:2px solid var(--ink);min-width:0}
.action-column .panel{padding:0;margin-bottom:22px;border:0;background:transparent}
.receipt-title{font-size:15px;text-transform:uppercase;padding-bottom:20px;border-bottom:1px dashed var(--ink);margin-bottom:24px}
.receipt-label{font-size:10px;letter-spacing:.05em}
.request-summary h2{font-size:20px}
.request-summary dl{margin:20px 0;display:grid;gap:12px}
.request-summary dl>div{display:flex;justify-content:space-between;align-items:start;gap:16px;border-bottom:1px dashed var(--line);padding-bottom:12px}
.request-summary dt{color:var(--muted);font-size:12px}
.request-summary dd{margin:0;text-align:right;font-weight:700;font-size:13px;overflow-wrap:anywhere}
.request-summary .summary-total{display:block;border:0}
.summary-total dd{font-size:42px;text-align:left;letter-spacing:-.04em;font-variant-numeric:tabular-nums}
.status-copy{font-size:12px;color:var(--muted)}
.window-status{display:grid;gap:8px;padding:14px;border:1px solid var(--line);font-size:12px;margin-bottom:18px}
.window-status.open{color:var(--good);background:var(--goodbg)}
.window-status.closed{color:var(--warn);background:var(--warnbg)}
.window-status time{display:inline}
.actions form{margin-top:14px}
.full-button{width:100%}
.conversation-row,.unknown-row{display:grid;grid-template-columns:1fr 2fr 1fr;align-items:center;gap:20px;padding:19px 10px;border-top:1px solid var(--line);color:inherit;text-decoration:none;overflow-wrap:anywhere}
.conversation-row:hover,.unknown-row:hover{background:var(--soft)}
.conversation-row>div{display:grid;gap:4px;min-width:0}
.conversation-row>p{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;font-size:13px;margin:0}
.conversation-row>div>span:not(.badge){font-size:12px;color:var(--muted)}
.right{justify-items:end}
.unknown-row{grid-template-columns:1fr auto}
.unknown-row p{margin:0}
.group-help{font-size:13px;color:var(--muted)}
.attention-group{border-top:5px solid var(--ink)}
.settings-form{display:grid;gap:24px;max-width:850px;box-shadow:5px 5px 0 var(--ink)}
.settings-form button{margin-top:6px}
.faq-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:24px}
.faq{display:grid;gap:20px;align-content:start;margin:0}
.faq h2{font-size:18px}
.faq .section-heading{padding-bottom:16px;border-bottom:1px dashed var(--line);align-items:start}
.category-tabs{display:flex;flex-wrap:wrap;gap:8px;margin-top:20px}
.category-tabs a,.pagination a{display:inline-flex;align-items:center;min-height:44px;padding:10px 14px;border:1px solid var(--ink);font-weight:650;font-size:13px;text-decoration:none}
.category-tabs a.active{color:var(--accent);background:var(--ink)}
.category-tabs a:hover,.pagination a:hover{background:var(--soft);color:var(--ink)}
.pagination{display:flex;justify-content:center;align-items:center;gap:16px;margin-top:28px;font-size:13px}
.switch{display:flex;align-items:center;gap:10px;min-height:44px}
.switch input{width:20px;height:20px;min-height:20px;accent-color:var(--ink);flex-shrink:0}
.switch.large{padding:18px;border:1px solid var(--ink);background:var(--soft)}
.notice{padding:16px;border:1px solid var(--good);background:var(--goodbg);color:var(--good);font-size:14px}
.notice.error{border-color:var(--warn);background:var(--warnbg);color:var(--warn)}
.panel form:not(.grid-form){display:grid;gap:20px}
.grid-form{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.grid-form .wide{grid-column:1/-1}
.simulator{margin-top:30px}
.simulator summary{cursor:pointer;font-weight:700;min-height:44px}
.help-tooltip{display:inline-grid;place-items:center;width:20px;height:20px;border:1px solid var(--ink);border-radius:50%;font-size:12px;cursor:help}
.help-tooltip:focus:after,.help-tooltip:hover:after{content:attr(data-tooltip);position:fixed;bottom:115px;left:24px;z-index:20;padding:16px;width:min(340px,calc(100vw - 48px));background:var(--ink);color:var(--surface);font-size:13px;font-weight:400;box-shadow:4px 4px 0 var(--line)}

.login{background:var(--accent)}
.login-main{max-width:none;min-height:100dvh;padding:40px 6vw 26px}
.turno-login-top{display:flex;align-items:center;justify-content:space-between;gap:20px;padding-bottom:28px;border-bottom:2px solid var(--ink)}
.turno-login-top>span:last-child{font-size:13px}
.turno-login-display{display:grid;grid-template-columns:1fr 220px;align-items:center;gap:50px;padding:50px 0 42px}
.turno-login-display h1{font-size:clamp(56px,6.3vw,94px);font-weight:900;line-height:.93;letter-spacing:-.04em;text-transform:uppercase}
.turno-login-display p{max-width:600px;margin-top:25px;font-size:16px}
.turno-login-stamp{border:3px solid var(--ink);border-radius:50%;width:200px;height:200px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:10px;transform:rotate(-7deg);font-size:15px;font-weight:750;line-height:1.2}
.turno-login-stamp svg{width:46px;height:46px}
.turno-login-stamp small{color:var(--ink)}
.turno-login-slip{border:2px solid var(--ink);background:var(--surface);box-shadow:7px 7px 0 var(--ink);padding:28px 34px;margin-bottom:32px}
.sliphead{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:23px}
.sliphead h2{font-size:25px;font-weight:850;letter-spacing:-.03em;margin:0}
.turno-login-slip form{display:grid;grid-template-columns:1fr 1fr 230px;align-items:end;gap:22px}
.turno-login-slip input{min-height:49px;border-color:var(--ink)}
.turno-login-slip button{min-height:49px;width:100%;background:var(--ink);color:var(--accent)}
.turno-login-slip button:hover{background:#373e30}
.turno-login-foot{display:flex;justify-content:space-between;align-items:center;gap:20px;font-size:12px}

@media(max-width:1150px){.dispatch-queue{grid-template-columns:repeat(2,minmax(0,1fr))}
.conversation-layout{grid-template-columns:minmax(0,1fr) 300px}
.action-column{padding:20px}
.turno-dock a{padding:8px 14px}
.dispatch-heading h1{font-size:62px}
}

@media(max-width:850px){main{padding:25px 20px 140px}
.turno-masthead{padding:20px}
.turno-sign>span{display:none}
.topbar{padding:8px 20px}
.turno-dock{left:10px;right:10px;bottom:12px;transform:none;max-width:none;overflow-x:auto;box-shadow:3px 3px 0 var(--ink)}
.turno-dock a{min-width:94px;padding:8px 10px}
.conversation-layout,.faq-grid{grid-template-columns:1fr}
.action-column{border-left:0;border-top:2px solid var(--ink);padding:24px}
.pagehead h1{font-size:40px}
.turno-login-display{grid-template-columns:1fr;padding:40px 0}
.turno-login-stamp{display:none}
.turno-login-display h1{font-size:65px}
.turno-login-slip form{grid-template-columns:1fr 1fr}
.turno-login-slip form button{grid-column:1/-1}
.turno-login-slip{padding:25px}
.dispatch-count{padding:15px 18px;gap:15px}
.dispatch-count b{font-size:46px}
.dispatch-count small{font-size:11px;max-width:80px}
.conversation-row{grid-template-columns:1fr 1fr}
.conversation-row>p{grid-column:1/-1;grid-row:2}
.messages{height:52vh}
.grid-form{grid-template-columns:1fr}
.faq-grid .section-heading{flex-wrap:wrap}
}

@media(max-width:520px){body{font-size:14px}
main{padding:24px 14px 135px}
.turno-masthead{padding:17px 15px}
.turno-wordmark{font-size:28px}
.session{gap:10px}
.session strong{max-width:105px;overflow:hidden;text-overflow:ellipsis}
.topbar{padding:8px 15px;font-size:10px;gap:8px}
.topbar .badge{font-size:9px;padding:3px 5px}
.dispatch-heading{gap:16px;align-items:center;grid-template-columns:1fr 98px}
.dispatch-heading h1{font-size:44px}
.dispatch-heading h1 span{font-size:17px;line-height:1.2}
.dispatch-heading p{font-size:12px;margin-top:15px}
.dispatch-count{padding:12px;display:block;box-shadow:3px 3px 0 var(--ink)}
.dispatch-count b{font-size:42px}
.dispatch-count small{display:block;margin-top:7px;font-size:10px}
.dispatch-ticket{padding:14px 12px;gap:10px}
.ticket-name{font-size:13px}
.ticket-topic{font-size:11px}
.ticket-number{font-size:10px}
.selected .ticket-number:after{font-size:8px}
.turno-line{gap:12px}
.turno-line h2,.turno-line a{font-size:11px}
.chathead{padding:16px 13px;flex-wrap:wrap}
.messages{padding:18px 13px}
.bubble{max-width:95%}
.composer{padding:16px}
.pagehead h1{font-size:37px;line-height:1.03}
.panel{padding:20px}
.unknown-row{grid-template-columns:1fr;gap:8px}
.pagination{gap:10px;flex-wrap:wrap}
.queue-stats{gap:12px;font-size:11px}
.login-main{padding:25px 20px}
.turno-login-top{padding-bottom:20px;gap:14px}
.turno-login-top>span:last-child{font-size:11px;max-width:125px;text-align:right}
.turno-login-display{padding:36px 0 28px}
.turno-login-display h1{font-size:48px;line-height:.97}
.turno-login-display p{font-size:14px;margin-top:22px}
.turno-login-slip{padding:22px 18px;box-shadow:4px 4px 0 var(--ink)}
.sliphead{display:block}
.sliphead small{display:block;margin-top:6px}
.sliphead h2{font-size:22px}
.turno-login-slip form{grid-template-columns:1fr;gap:20px}
.turno-login-foot{font-size:11px;align-items:start}
}

@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}
}


.legal-page{max-width:850px;margin:0 auto;padding:40px 24px 70px}
.legal-page .turno-wordmark{display:block;padding-bottom:24px;margin-bottom:32px;border-bottom:2px solid var(--ink)}
.legal-page h1{font-size:clamp(30px,5vw,46px);letter-spacing:-.03em;margin-bottom:24px}
.legal-page h2{font-size:23px;margin-top:32px}
.legal-page p{max-width:72ch;line-height:1.7}